Annabelle loves her beautiful show horse very much, but becomes concerned when champion horses start disappearing. Is Annabelle's horse next? And what has become of the stolen horses?
A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.
Could he be the world's most successful serial killer?
Showdown on Wall Street! Team Cap's final showdown with Serpent Solutions. The road to Standoff starts here!
Despite the growing importance of environmental issues, many graphic designers and printers remain unaware of the huge potential of paper.
This is the first book about paper to address the specific needs of the design and print industries, including advice on die-cutting, embossing, pop-up and sculptural effects, and a wealth of special printing techniques. Designed by the author's own award-winning company, Williams & Phoa, the book itself demonstrates a variety of these effects, with spot-varnished and die-cut pages and a unique paper cover.
Outstanding examples of international design illustrate the traditional craft skills of the graphic designer alongside the latest products of new technology. Paperwork received the prestigious Design and Art Directors' Association (D&AD) silver award in 1994 for the most outstanding complete book.
The storm led me to Padthaway. I could never resist the allure of dark swirling clouds, windswept leaves sweeping down cobbled lanes or a view of the sea stirring up its defiant nature. The sea possessed a power all of its own and this part of Cornwall, an isolated stretch of rocky cliff tops and unexplored beaches both enchanted and terrified me. It is not a lie to say I felt drawn out that day, led to a certain destiny...
So begins this new mystery series. Young Daphne du Maurier, headstrong, adventurous, and standing at the cusp of greatness. Walking on the cliffs in Cornwall, she stumbles upon the drowned body of a beautiful woman, dressed only in a nightgown, her hair strewn along the rocks, her eyes gazing up to the heavens. Daphne soon learns that the mysterious woman was engaged to marry Lord Hartley of Padthaway, an Elizabethan mansion full of intriguing secrets. As the daughter of the famous Sir Gerald du Maurier, Daphne is welcomed into the Hartley home, but when the drowning turns out to be murder, Daphne determines to get to the bottom of the mysteries of Padthaway—in part to find fresh inspiration for her writing, and in part because she cannot resist the allure of grand houses and long buried secrets. 'Murder on the Cliffs is an enthralling mystery that gives fictional life to the inspiration behind Daphne du Maurier's classic 'Rebecca'.
Dark, Rich, and BeautifulNicole Summers Benoit is stunned. She has inherited the mega-profitable Summers Security firm from a late uncle she never liked. But she's a sister with brains as well as looks, and she's determined to prove she's got the goods to run a major company. First, though, she needs to convince vice-president Marcus Reed -- a man so fine he makes her knees weak, but with a chip on his shoulder as big as Mount Rushmore. Marcus is proud to have worked his way out of the 'hood and up the corporate ladder -- and nothing riles him more than pampered Black-American Princesses. And now one's been handed the CEO position that was rightfully his! Nicole is one smart, sexy boss lady, however -- and soon he's working hard to create some serious heat with her after business hours rather than hoping to see her fail. But when a crime wave hits Summers Security and Marcus is targeted as the prime suspect, not only is the company's future in danger, but a hot new love could freeze up as well.