هذا الكتاب يغطي الموضوعات الأساسية المتعلقة بمؤتمرات الأعمال ، و عروض المبيعات ، و اجتماعات العمل الأخرى . يبين لك هذا الكتاب كيف تقوم بجمع الحقائق و تنظيمها ، ووضع مخطط تفصيلي للعرض التقديمي ، و التغلّب على رهبة المسرح و إيجاد علاقة من الألفة مع جمهورك و الاحتفاظ بانتباهه و اهتمامه ، و تطوير فن الإقناع ، و غير ذلك كثير .
A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.
As more and more people crowd onto and land, incidences of human-wildlife conflicts will only increase. A comprehensive overview of this emerging field, Resolving Human-Wildlife Conflicts: The Science of Wildlife Damage Management discusses the issues facing wildlife managers and anyone else dealing with interactions between wildlife and humans. By defining the discipline of wildlife damage management, this book fills a void in the fields of wildlife management and ecology. The director of the Jack H. Berryman Institute, the only academic institute devoted to wildlife damage management, author Michael Conover is the leader in this field. In this book, he stresses the inter-relatedness of wildlife damage management within the larger discipline of wildlife conservation and provides an extensive review of the scientific literature. He includes case-studies that document how an integrated approach to wildlife management can resolve wildlife-human conflicts.
Nowhere else will you find the authoritative coverage and depth of theoretical information available in Resolving Human-Wildlife Conflicts: The Science of Wildlife Damage Management. The combination of descriptive prose, historical details, and liberal use of informative sidebars add to its appeal as a textbook, while the organization and scope make it the ideal reference for professionals.
Daniel se despierta una mañana con un problema. Al menor descuido sale volando por los aires como un globo. Sin entender lo que le esta sucediendo, intentará ocultarlo por todos los medios a su madre y compañeros del colegio. Sin embargo, no será tan fácil... Un libro creado por Amy Potter e inspirado por algunos de sus propios sueños en los que podía volar. (A partir de 9 Años)
Part dark fairy tale, part mystery, Yiza is the story of three home street children on the run. One evening, not long after her arrival in Germany, six-year-old Yiza is abandoned at the market where she spends her days. At a shelter for migrant children she meets two boys, Schamhan and Arian, and together they run away. Trekking through snowy forests and housing settlements, they evade police custody, subsisting on the margins of society and doing whatever it takes to survive. Both boys are protective of Yiza but are blind to the moral and emotional complexities of their actions. When Yiza falls ill they take shelter in a greenhouse and Arian spends his days begging for food and medicine, but before long they are discovered. When Yiza is illicitly taken into foster care and confined the novel reaches its brutal denouement as we see that Schamhan and Arian will do anything to be reunited with her. Narrated in simple language and with an innocent charm that belies its social reality, Yiza is a pertinent and timely tale of displacement and suffering.
The second novel in New York Times bestselling author Karen Hawkins’s sparkling Duchess Diaries series features a young woman desperate for a wealthy marriage, a prince who pretends to be poor, and a meddling godmother. Lily Balfour has spent her entire life under the shadow of financial ruin, and she’s determined to save her family in the only way available to women—by marrying well. When the Duchess of Roxburghe, Lily’s godmother, announces she’s found the perfect match for Lily, the handsome, dashing, and extremely wealthy Earl of Huntley, Lily hopes they’ll fall wildly in love, marry, and that his wealth will save her family. But when Prince Pietr Wulfinski, the poorest of the Russian princes, walks into the Duchess’s ballroom and sweeps a hot, possessive glance over her, Lily knows she’s in big trouble. Marry the safe, handsome, and wealthy Earl, or the dangerous, rakish, but poor Prince? To make the right choice, Lily must decide if she’ll listen to her heart or her head…
A young woman caught in the rivalry between Queen Mary and her half sister, Elizabeth, must find her true destiny amid treason, poisonous rivalries, loss of faith, and unrequited love. It is winter, 1553. Pursued by the Inquisition, Hannah Green, a fourteen-year-old Jewish girl, is forced to flee Spain with her father.
But Hannah is no ordinary refugee. Her gift of "Sight," the ability to foresee the future, is price in the troubled times of the Tudor court. Hannah is adopted by the glamorous Robert Dudley, the charismatic son of King Edward's protector, who brings her to court as a "holy fool" for Queen Mary and, ultimately, Queen Elizabeth.
Hired as a fool but working as a spy; promised in wedlock but in love with her master; endangered by the laws against heresy, treason, and witchcraft, Hannah must choose between the safe life of a commoner and the dangerous intrigues of the royal family that are inextricably bound up in her own yearnings and desires. Teeming with vibrant period detail and peopled by characters seamly woven into the sweeping tapestry of history, The Queen's Fool is another rich and emotionally resonant gem from this wonderful storyteller.