A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.
The Vietnam War polarized Americans. In the wake of political and military decisions, over 56,000 American lives were lost with 300,000 wounded. Over 1.5 million Vietnamese died. U.S. use of napalm, conventional bombing and Agent Orange defoliant ruined one-third of South Vietnam's land area. Applying Cold War technology and precision, the U.S. bombs dropped on North Vietnam, South Vietnam, Laos and Cambodia amounted to 8-million tons, four times the total tonnage of bombs dropped during all of World War II. Despite this effort, "victory" did not occur against a Third World adversary... Indra's Net is not a war story. A novel set against the backdrop of history and spanning four generations, Indra's Net shares the lives of two families from disparate cultures and societies. A story of family triumphs, grave losses, struggle and, ultimately, reconciliation, the novel's defining characters each play a role in this process. Set in the rural American West and Asia, Indra's Net shares the unfolding chronicle of a steadfast American family. Homesteading at Carson Valley, Nevada, in the 1800s, the Sterns family helps build community and a successful family ranching operation. The Pacific War against Japan brings Pete Sterns on a military assignment to Indo-China. These events forever change the Sterns' relationship to Vietnam. At the peak of America's military involvement at Vietnam, Pete and Sarah's oldest son, Mike, enlists in the Army and is soon sent to fight afield in Southeast Asia. The outcome of Mike's experience and a strong sense of family encourage Sarah to bridge cultures and overcome the impact of war and hostility, eventually reconciling and binding two families. InBuddhism, Indra's Net describes a series of mirrors that, when positioned correctly, present a view of the whole universe. This also provides a foundation for belief in the interconnectedness of all beings.
An attractive, accessible introduction to systematic theology for college students. Rooted in classical theology with strong sensitivities to ecumenical, liberation, and feminist concerns, the book creates exciting and pertinent presentations of major topics, illumines options, and nudges students to formulate a personal stance.
Brad Thorensen left the small town in Texas he grew up in fourteen years ago, leaving behind the only girl he’s ever loved. Now he’s a rock-star cardiologist in the heart of LA with everything a man could ever want. Small town girl Sarah Thorensen could never forget him.
She always knew she married the wrong brother, but she built a simple life for her and her daughter, despite her broken heart. When tragedy forces Sarah to reveal her deepest secret. Can she learn to trust again? Is Brad willing to forgive? Do they have the heart to fight for true love?
A Short story from Matt Shaw, the author of "The Missing Years of Thomas Pritchard" No parent should have to bury their own child and yet that was exactly what they had to do.
Stillborn; a young boy never to open his eyes to take in the world around him. And now Lucy and Jack's marriage was on the verge of crumbling under the strain of the grief they struggled to cope with. A grief made worse when the doctors tell them they'll never be able to have a child of their own due to complications from the last pregnancy. But what if it didn't have to be that way? What if there was a way of using science and technology to create a son they could love? What if Jack was able to use Artificial Intelligence to create A Boy: Built to Love? Is the answer to their problems to be found within the world of science-fiction or are they setting themselves up for yet more grief and sadness?
Open baby's eyes to the magic and beauty of color in the world around them. This unique visual board book features a Peek-A-Boo window that invites young children to see all the amazing things each color can be! Bold photos of colorful real life objects, accompanied by photographs of art masterpieces create a unique and pleasurable learning visual experience.