Met stofomslag. Met 118 illustraties van Herm. F. Schäfer, waarvan 70 in kleurendruk.
A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.
Expectations are high for the new guy in town, and these five heroes don’t disappoint. You’ll be glad you opened your door to the passionate possibilities! Trapped in Tourist Town: Cady dreams of leaving tiny Scallop Shores for the bright lights of New York City, but she’s stuck playing tour guide when travel writer Burke blows into town for the summer. When deeper feelings develop, can he convince her that everything they need is right in front of them? Naturally Enchanted: As a struggling journalist, Owen Cooper has to make a name for himself, and a tip that a real-life witch is living on Mango Cove may just lead to the big story he needs. Undercover as a shipwrecked tourist, he worms his way into Ezra’s family and their secrets, but can he get her out of his heart? Hiding from Hollywood: When movie producer Ethan Walker breezes into Abby’s diner, she’s terrified. The last thing she wants is her name connected with his when her life is now about hiding from the tabloids. But when she’s left without a safe place to stay, Ethan offers her sanctuary in his home, and Abby must decide whether she can finally stop running and trust Ethan with her secret. Southern Comfort: Natalie Coleman has her hands full with her family responsibilities; she certainly doesn’t have time to humor a Chicago journalist who lands on her porch, seeking spooks in her house. But it turns out there’s more to Newland Tran’s story than Confederate ghosts. Can the unlikely pair discover the truth behind the eerie goings-on before Newland succumbs to Natalie’s brand of southern comfort? Jade’s Treasure: Jade Sawyer simply wants to be left alone to manage her family’s mountain resort and design her jewelry. Then world-famous author Matthew Riley McLaughlin arrives to claim the room he booked as a hideout, and their shared need for privacy becomes personal. But can she overlook a shocking betrayal?
Gram Parsons lived fast, died young, and left a beautiful corpse–a corpse his friends stole, took to Joshua Tree National Monument, and set afire in its coffin. The theft and burning of his body marked the end of Gram Parsons’ life and the beginning of the Gram Parsons legend. As a singer and songwriter, Gram Parsons stood at the nexus of count musical crossroads, and he sold his soul to the devil at every one.
Parson hung out with glamorous women and the coolest friends. His intimates and collaborators on his journey included Keith Richards, William Burroughs, Marianne Faithfull, Peter Fonda, Roger McGuinn, Clarence White, and Emmylou Harris. Parsons had everything–looks, charisma, money, style, the best drugs, the most heartbreaking voice–and threw it all away with both hands. His ballad is one of gigantic talent colliding with epic self-destruction. Parsons led the Byrds to create the seminal country rock masterpiece Sweetheart of the Rodeo. He formed the Flying Burrito Brothers, helped to guide the Rolling Stones beyond the blues in their appreciation of American roots music, and found his musical soul mate in Emmylou Harris.
Parsons’ solo albums, GP and Grievous Angel, are now recognized as visionary masterpieces of the transcendental jambalaya of rock, soul, country, gospel, and blues Parsons named “Cosmic American Music.” Four months before Grievous Angel was released, Parsons died of a drug and alcohol overdose at age twenty-six. In this beautifully written, raucous, meticulously researched biography, David N.
Meyer gives Parsons’ mythic life its due. From Parsons’ privileged Southern Gothic upbringing to his early career in Greenwich Village’s folk music scene to his Sunset Strip glory days, Twenty Thousand Roads paints an unprecedented portrait of the man who linked country to rock. Parsons’ creative genius gave birth to a new sound that was rooted in the past but heralded the future. From interviews with hundreds of the famous and obscure who knew and worked closely with Parsons–many who have never spoken publicly about him before–Meyer conjures a dazzling panorama of the artist and his era. Shedding new light and dispelling old myths, Twenty Thousand Roads is a breakthrough in rock-and-roll biography and more–a chronicle of creativity, drugs, excess, culture, and music in the ferment of late-1960s America. Visit the official website: www.twentythousandroads.com From the Hardcover edition.
Maggie Thomas doesn't know the first thing about being a private eye. She quickly discovers that running her uncle's faltering Miami Beach P.I. agency is nothing like watching detective show reruns. Even the private eye app on her iPhone can't help. But Maggie's first case is surprisingly easy... or so she thinks until she stumbles upon a dead body. With whizzing bullets, car chases, and spandex-clad bodybuilders, Maggie wonders if she's in over her head. Jake Jackson, the dangerously charming cop, thinks Maggie needs to stick to snapping pictures of cheating husbands and leave the detective work to the professionals. The danger escalates when another homicide victim washes up on the shore and now someone wants to stop Maggie from solving the murders. With the help of her knitting needle-wielding, orthopedic shoe-wearing assistant Dorothy Raye, Maggie must solve the case before she's the next victim of this crime wave.
In 2003, Andrew Alderson gave up his job as a director of a London merchant bank hoping to find a new direction in life. Then, as an officer in the Territorial Army, he was called up to serve in Iraq. On his first day in Basra, he was asked if he knew 'anything about finance' and then was suddenly put in charge of sorting out Basra's Central Bank and running a multi-million pound economy. The US gives him authority for over one fifth of Iraq's finances and he becomes known as 'that merchant banker in Basra'. But Andrew and his team are never quite on Baghdad's radar, or under its orders. He quickly understands that there's another route to stability: getting the cash flowing again.
This means frequent, hair-raising adventures delivering suitcases, crates and binbags stuffed with millions of dollars wherever needed and by whatever means - in helicopters, speedboats, planes and landrovers.
最近、会長の視線が気になるんですけど……。 そんなさなかの、わくわく北海道修学旅行編! 二人きりのお泊まりに、 会長と平山さんの中が急接近……!?(するの!?) 隣の席から始まる楽しい下僕ライフ、 山アリ谷アリ・でも大団円の最終巻!